Legal
This privacy policy explains how the platform collects, uses, stores, and protects personal information when companies, staff, providers, and customers use the booking service.
Last updated: 14 May 2026.
Bookley provides a multi-tenant booking platform for service businesses. Companies use the platform to manage their own services, providers, customers, appointments, payments, settings, and booking links.
We may collect account details, company details, contact information, login and authentication information, appointment details, booking preferences, payment references, support messages, device and usage data, and marketing consent preferences.
We use personal information to provide the platform, create and secure accounts, process bookings, support tenant administration, send service messages, maintain audit and security records, improve the product, and send marketing emails where consent has been given or where otherwise permitted by law.
Depending on the context, we process information because it is necessary to perform a contract, comply with legal obligations, pursue legitimate business interests, protect security, or because consent has been given.
Each company is responsible for the customer, provider, staff, and appointment data it enters into the platform. The platform separates tenant data so one company should not be able to access another company's records.
We may share information with hosting providers, payment processors, email providers, analytics and monitoring providers, professional advisers, and public authorities where required. Tenant customer information may also be visible to authorised users within the relevant company account.
Subscription and deposit payments may be processed by Stripe. We do not intend to store full card numbers on the platform. Payment providers process payment data under their own security and privacy terms.
We keep information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, maintain security, and support tenant administration. Companies may configure or request deletion of their own records where appropriate.
Depending on your location, you may have rights to access, correct, erase, restrict, object to processing, request portability, withdraw consent, or complain to a supervisory authority. In the UK, the supervisory authority is the Information Commissioner's Office.
For privacy questions, contact the platform owner through the contact page. Companies using the platform may also need to respond directly to privacy requests about their own customer and appointment records.